Remote Technical Support Specialist

1 day ago

Lahore, Punjab, Pakistan beBeeNetwork Full time $50,000 - $80,000
System and Network Engineer

ELogix IT is actively searching for a proactive and motivated system and network engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Our Team

We are a leading provider of cutting-edge software solutions empowering businesses and individuals to achieve their goals in the digital age. With highly skilled professionals and a commitment to excellence, our team delivers cutting-edge technology every day. We provide multiple services to our respectable clients in Pakistan as well as in the USA.

Technical Skills Required

  1. Proficiency in Windows, macOS, and Linux operating systems.
  2. Working knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches.
  3. Experience with server administration, including Microsoft Exchange, Active Directory, and virtualization technologies (e.g., VMware, Hyper-V).
  4. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
  5. Proficiency in scripting languages like PowerShell, Bash, or Python.
  6. Knowledge of cybersecurity principles, practices, and tools (e.g., antivirus software, firewalls, encryption).
  7. Experience with data backup, recovery solutions, and disaster recovery planning.
  8. Knowledge of computer hardware, troubleshooting, and maintenance.

Qualifications and Experience

  1. Typically 3-5 years of experience in a similar role.
  2. Experience providing Tier 2 support, including diagnosing and resolving complex technical issues.
  3. Ability to manage and execute IT projects from inception to completion.
  4. Experience in creating and maintaining technical documentation and user guides.

Soft Skills

  1. Strong analytical and problem-solving skills.
  2. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  3. Strong customer service orientation and the ability to work effectively with end-users.
  4. Ability to work well in a team environment and collaborate with other IT staff and departments.
  5. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Certifications (Preferred)

  1. CompTIA Network+, Security+, or A+.
  2. Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified.
  3. Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
  4. ITIL Foundation certification or higher.

Education

Degree: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

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