Cloud Help Desk Professional

7 days ago

Islamabad, Islamabad, Pakistan beBeeHelp Full time
Cloud Help Desk Technician

This is a remote position.

Job Location: Pakistan (Remote)
Job Timings: Mon - Fri 8 AM - 5 PM US PST

Job Description

You will be the first line of support for our clients, providing timely and effective resolutions for technical issues. This position is ideal for tech-savvy individuals with strong troubleshooting skills, a passion for delivering exceptional customer service, and a desire to grow in the IT space.

Key Responsibilities:

  • Respond to IT support requests from our clients via phone, email, or chat.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Escalate complex issues to higher-level support teams, ensuring timely follow-up.
  • Assist with user account management, including onboarding, password resets, and permissions.
  • Maintain accurate and detailed documentation in our ticketing system.
  • Provide clear and concise instructions to non-technical users to resolve issues.
  • Support deployment and configuration of desktops, laptops, and mobile devices for clients.
  • Contribute to knowledge base articles for common issues and solutions.

Requirements

Education:

  • Bachelor's degree in Computer Science, Computer Engineering, Cloud Computing, or related fields.

Experience:

  • Over 3 years of experience in an IT support or customer service role.

Technical Proficiency:

  • Windows and MacOS operating systems.
  • Office productivity suites (e.g., Microsoft 365, Google Workspace).
  • Networking basics (IP configurations, VPN setups).
  • For Managed Services, RMM, PSA, SIEM, EDR, Helpdesk Support, Patch Management, collaboration & documentation.
  • Excellent interpersonal and communication skills.
  • Ability to troubleshoot and prioritize effectively under pressure.

Preferred Qualifications:

  • Industry certifications (e.g., CompTIA A+, ITIL Foundation, Azure Fundamentals).
  • Familiarity with cloud computing concepts.
  • Experience with ticketing systems like Zendesk or ServiceNow.

What We Offer

A competitive salary package.
Opportunities for professional development and growth.
Collaborative and innovative work environment.
Chance to work on cutting-edge projects.
Supportive company culture.

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