Global Call Center Management Position

6 days ago

Lahore, Punjab, Pakistan beBeeLeadership Full time
Call Center Leadership Opportunity

We are seeking a seasoned Call Center Manager to lead our team and drive performance.

About the Role

This is a leadership position for someone who thrives in a fast-paced, performance-oriented environment. We're looking for an experienced professional with a strong track record of managing call center teams and driving results.

Key Responsibilities
  • Recruit, onboard, and train high-performing call center staff
  • Monitor and drive achievement of key performance indicators (KPIs) across all teams
  • Handle procurement of technology, tools, and data necessary to support campaign goals
  • Lead campaign selection, onboarding, and management
  • Strategically acquire new campaigns in line with business objectives
  • Develop performance metrics, monitor reports, and optimize operations
Requirements
  • Minimum 3 years of experience managing call center teams
  • Strong expertise in outbound/inbound calling, preferably for international campaigns
  • Familiarity with dialer systems, CRM platforms, and data acquisition
  • Exceptional communication, leadership, and organizational skills
  • Ability to multitask, meet deadlines, and drive team success
Benefits
  • Rapid career growth in a scaling organization
  • Energetic and collaborative work environment
  • Performance-based incentives and bonuses
Job Specification

This role requires a proven ability to lead, motivate, and manage high-performing call center teams. The ideal candidate will have experience in hiring, onboarding, and training call center staff effectively, as well as a strong command over call center KPIs and ability to drive team performance to meet/exceed targets.

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