IT Service Management Expert

5 days ago


Islamabad, Islamabad, Pakistan Inbox Business Technologies Full time
Job Summary
We are seeking an experienced IT Service Management professional to oversee the day-to-day activities of our IT service department. This individual will be responsible for creating and maintaining policies and procedures, ensuring timely and effective delivery of IT services, and managing communication with stakeholders.
Key Responsibilities:
  • Develop and maintain IT service management policies and procedures for customers.
  • Oversee the delivery of IT services, ensuring they meet business needs.
  • Manage communication and engagements with clients, suppliers, and other service providers.
  • Identify and control risks related to the supply of IT services.
  • Manage the setup, use, and performance of IT service management tools and technologies.
Requirements:
  • At least 6-8 years of experience in IT service management.
  • Relevant skills and certifications, such as ITIL, Service Now, and COBIT.

Why this role matters: This position plays a critical role in ensuring the efficient delivery of IT services, which is essential for the success of our organization.



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