Sales Operations Specialist

2 weeks ago

Raiwind, Punjab, Pakistan beBeeSystemCoordinator Full time
Job Overview

The Secondary Sales System Coordinator plays a pivotal role in ensuring seamless sales operations. This individual will be responsible for coordinating between corporate users and regional support teams.

Main Responsibilities:
  • Coordinate closely with Secondary Sales Corporate user & Regional Support team to ensure effective communication.
  • Provide 2nd line support for Secondary Sales System Coordination point for Regional Support Team.
  • Monitor and troubleshoot the complete secondary sales solution, including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
  • Ensure Backup & Maintenance activities at distributors.
  • Manage Deployment, issue tracking & resolution management.
  • Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor.
  • Update all regional helpdesk for new functionality & control plans.
  • Ensure smooth daily sales operations through DMS & Mobile at 500+ distributors.
  • Conduct training to enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
  • Track and monitor systems performance and recommend improvement and enhancements for systems.
  • Work closely with sales team, internal customers, and vendor to smoothen the sales operations.
  • Deploy SndPro at distributors.
  • Test software updates and new releases to ensure updated and bug-free software at distributors.
  • Prepare installation & user guides for new features/modules.
  • Perform MIS operations and provide helpdesk support.

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