
Outdoor Advertising Client Services Lead
2 days ago
As a Client Service Manager, you will oversee multiple sites and be responsible for providing exceptional customer service and ensuring the overall direction, coordination, and evaluation of staff and departments.
- Respond to customer inquiries promptly and effectively.
- Collaborate with internal departments to meet service requirements and ensure timely completion of tasks.
- Understand customer needs and identify opportunities for improving product solutions, increasing utilization, and optimizing channel usage.
- Responsible for achieving quality standards and continuously improving service level standards.
- Supervise employees, including interviewing, hiring, training, assigning work, appraising performance, rewarding, disciplining, and addressing complaints.
- Provide accurate billing information to clients in a timely manner and ensure timely payment.
- Hold departmental staff accountable for quality and production, and initiate necessary actions.
- Manage customer relationships and maintain a high level of customer satisfaction.
- Develop and implement strategies to improve customer experience and loyalty.
- Monitor and analyze customer feedback and concerns, and take corrective action when necessary.
- Collaborate with cross-functional teams to achieve business objectives and improve operational efficiency.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Fluency in English and strong written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to travel frequently.
The ideal candidate should have excellent leadership skills, strong problem-solving abilities, and a customer-centric approach. They must also be able to communicate effectively with both internal and external stakeholders.
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Karachi, Sindh, Pakistan Zag Outsourcing Full timeClient Service Manager will supervise different-sites located within Karachi and will be responsible for the overall direction, coordination and evaluation of the staff and the department; carry out supervisory responsibilities in accordance with the organization's policies and applicable lawsDETAIL OF RESPONSIBILITIES:- Respond to customer enquiries...
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