Client Services Manager

23 hours ago


Karachi, Sindh, Pakistan Nativ Global Full time

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Position Overview

The Client Services Manager will be responsible for managing and enhancing client relationships and ensuring the successful delivery of projects.

Position Overview

The Client Services Manager will be responsible for managing and enhancing client relationships and ensuring the successful delivery of projects.

Responsibilities

  • Act as the primary point of contact for key clients, facilitating clear and effective communication between clients and internal teams
  • Build and maintain strong, long-lasting client relationships by understanding their business objectives, challenges, and needs
  • Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within scope, and within budget
  • Address and resolve client issues and concerns promptly, ensuring positive outcomes and maintaining client trust
  • Prepare detailed monthly reports on project status, performance metrics, and client feedback, providing insights and recommendations for improvement
  • Identify opportunities for account growth and new business development and support the preparation of proposals and pitches
  • Stay informed about industry trends and client markets to offer valuable insights and recommendations to the internal team and client

Education
  • Bachelor's degree in marketing, Business Administration, Communications, or a related field.

Experience
  • Minimum 2 years of experience in client services, and mainstream advertising agencies

Skills and Competencies
  • Can-do Attitude
  • Strong communication and interpersonal skills
  • Proven team management abilities
  • A collaborative and proactive approach
  • Client-focused mindset
  • Excellent organizational and project management skills
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Strategic thinking and problem-solving capabilities

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x3nCr8FhkYSeniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development and Sales
  • IndustriesInternet Publishing

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