Communication Manager Technical Specialist

6 hours ago


Lahore, Punjab, Pakistan Avira Technologies Full time
About the Job:

The Avaya Aura/Communication Manager Engineer position requires strong technical expertise to maintain and optimize call center infrastructure. This individual will be responsible for resolving customer-facing issues, maintaining systems and applications, and coordinating transmission facilities installation and testing.

Responsibilities Include:
  • POCs and team management for customers
  • Daily issue resolution for customers
  • Login issues for agents
  • Call center reporting troubles
  • System resource optimization
  • IVR changes based on announcements/packages
  • H hardware allocations/troubleshooting
  • PRI/CO trunks issues
  • Agent campaign allocation
  • Call center report designing
  • Soft phone configurations/installations
  • ARS Configuration
  • Add/remove agent tasks

This role involves working closely with the IT/Project Manager to ensure seamless operation of call centers.

Quality customer service is ensured through prompt resolution of issues.

Requirements:

Candidates must have experience in the following areas:

  • Client Enablement Services (CES)
  • SAL Gateway
  • High Availability AES servers
  • G-450 Gateway
  • Able to work effectively with colleagues and meet customer expectations.
  • Proficiency in computer applications.
  • Ability to handle multiple priorities.
  • Flexibility to work irregular hours and support on-call duties.
  • Additional work hours may be necessary to complete weekly workload.
  • On-call availability during off-hours.
  • Effective communication of technical information.
  • Efficient time management.

We are looking for experienced professionals who can contribute to the growth of our organization.



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