
Ecommerce Order Fulfillment Professional
4 days ago
We are seeking a highly motivated and detail-oriented professional to oversee end-to-end order processing. This individual must be proactive with strong problem-solving skills and an eye for accuracy.
Key Responsibilities:- Manage the entire order lifecycle from placement to final delivery, ensuring seamless fulfillment and exceptional customer satisfaction.
- Monitor and ensure timely order processing, shipment, and fulfillment, adhering to service-level agreements (SLAs).
- Coordinate with couriers to resolve delays or issues efficiently.
- Track order status, update customers promptly, and handle complaints in a professional manner.
- Maintain accurate records of orders, cancellations, and returns, providing transparency and accountability.
- Identify process gaps and suggest improvements to optimize operations and enhance efficiency.
- Ensure compliance with quality standards.
- Collaborate closely with internal teams to streamline order processes.
- E-commerce order management experience is essential, preferably on platforms like Daraz.
- Proficiency in MS Excel, Google Sheets, and order software is required.
- The ideal candidate can multitask effectively in a fast-paced environment.
- Be part of a growing e-commerce company with high career potential and opportunities for growth.
- Enjoy a collaborative and innovative work environment that fosters creativity and learning.
- Competitive salary package and performance-based incentives will motivate your success.
- Ongoing training and development opportunities will enhance your skills and expertise.
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