Chief Jira Strategist

2 days ago

Lahore, Punjab, Pakistan beBeeSolution Full time 900,000 - 1,200,000
**Job Title:** Jira Solution ArchitectWe are seeking an experienced Jira expert with a strong background in IT Service Management (ITSM) to design, configure, and optimize Jira Service Management solutions for clients. The ideal candidate will possess deep knowledge of Atlassian tools, ITIL practices, and enterprise architecture principles.Responsibilities:
  • Create scalable, maintainable Jira Service Management solutions based on business needs and ITIL standards.
  • Translate client requirements into functional JSM solutions.
  • Lead the configuration of service request catalogs, SLAs, automation rules, queues, and custom fields.
  • Integrate Jira with other enterprise systems, such as CMDB, monitoring tools, Confluence, and identity systems.
  • Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
  • Serve as subject matter expert during Jira-related discussions with technical teams, stakeholders, and business users.
  • Ensure compliance with governance, security, and auditability requirements.
  • Document technical and functional information, including solution architecture diagrams.
  • Train and mentor admin teams and end-users on JSM features and best practices.
  • Support continual service improvement initiatives through performance monitoring and analytics.
Requirements:
  • Bachelor's degree in computer science, Information Systems, or related field.
  • 5+ years of experience in Jira administration/architecture, with at least 2 years focused on Jira Service Management.
  • Strong knowledge of ITSM processes, including Incident, Change, Problem, Request Fulfillment, and Knowledge Management.
  • Experience implementing and customizing workflows, automation, and SLA configurations in Jira.
  • Familiarity with Atlassian Marketplace add-ons like Insight, ScriptRunner, Tempo, etc.
  • Experience with Jira REST APIs, JSON, and third-party integrations.
Nice to Have:
  • Hands-on experience with Confluence, Bitbucket, or Opsgenie.
  • Exposure to ISO 20000, COBIT, or other IT governance frameworks.
  • Experience with cloud (Jira Cloud) and on-premises Jira environments.

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