Financial Collections Officer

3 days ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Overview:


This role involves managing financial collections and resolving aged debt across the business.

Main Responsibilities:

  1. Chase outstanding debts via telephone, email, and letter for payment of invoices that are due/overdue.
  2. Ensure timely debt repayment.
  3. Verify payment remittances against bank accounts to ensure accuracy.
  4. Process customer payments daily, including cheques, BACS, and credit cards.
  5. Reconcile and allocate daily payments in Sage and LE systems.
  6. Perform other duties as reasonably required within the Finance Department.

Cash Collection Objectives:


The key objectives of this role include:

  1. Paying consolidated invoices within 30 days – 100% target.
  2. Maintaining contractual terms with customers, strictly 28-30 days from invoice dispatch.
  3. Ensuring timely payment receipt for all invoices.

Customer Relationship Management:


This role requires building and maintaining positive relationships with customers, resolving queries and issues promptly.

  1. Discuss and reconcile overdue invoices with customers to identify reasons for non-payment.
  2. Collaborate with customers to find solutions for repeated late payments or queries.
  3. Work closely with the Contract Management Team and Directors to resolve matters related to unpaid debts.
  4. Develop strong relationships with internal departments to resolve invoicing queries or accounting issues.

Requirements:


This role requires:

  1. Proficiency in Microsoft office software.
  2. Experience in credit control, customer services, and telephone cash collecting.
  3. Ability to manage and prioritize a large caseload.

Qualifications:


The ideal candidate should have:

  1. A minimum of GCSE C passes in English and Maths or equivalent.
  2. A basic accountancy qualification.

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