Client Resolution Expert

4 days ago


Islamabad, Islamabad, Pakistan ibex. Full time

We are looking for a skilled CX Ambassador to join our team at iBEX. As a key member of our Operations department, you will play a vital role in delivering exceptional customer experiences.

Your primary responsibility will be to provide swift and satisfactory solutions to customers' queries through various communication channels. You will also maintain accurate records of customer interactions and transactions.

Key tasks include:

  1. Responding to customer inquiries in a professional and courteous manner
  2. Maintaining detailed records of customer interactions and transactions
  3. Processing orders, forms, and applications in a timely and efficient manner

About iBEX:

iBEX is a leading organization that offers a collaborative and fast-paced work environment. Our team members enjoy unlimited opportunities for growth and development, along with a chance to build strong relationships and create lasting memories.

What We Seek in a Candidate:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Requirements:

  • Intermediate/Bachelors or above degree
  • Good written and verbal English communication skills
  • Proficiency in MS Office (MS Excel and MS Word)


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