Level 2 Technical Support

6 days ago


Karachi, Sindh, Pakistan Pchotels Full time

Pchotels is hiring a Level 2 Technical Support professional to join our team. As a key member of our support team, you will be responsible for providing level 2 technical support for our PSW systems, addressing escalated issues from level 1 support or operations group.

The ideal candidate will have a strong understanding of enterprise software platforms and experience with troubleshooting software, databases (SQL), and application-related issues. They will also be proficient in using ticketing systems, incident management, and monitoring tools.

In this role, you will collaborate with development teams and product owners to identify, analyze, and resolve system bugs and enhancements. You will also expand your product and technology expertise by working on learning tickets and assist in system upgrades, patches, and configuration changes as needed.

This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer service and has excellent communication skills and the ability to manage multiple tasks under pressure.



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