Service Delivery Manager Role

13 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Service Delivery Manager Role

This role is responsible for ensuring the seamless delivery of customer services across multiple channels. The successful candidate will have a proven track record of managing customer relationships, resolving complex issues, and analyzing data to inform customer-facing decisions.

The ideal candidate will possess strong communication skills, with the ability to build strong relationships with customers and colleagues alike. They will also have excellent problem-solving skills, with the ability to analyze complex situations and develop effective solutions.

Key Responsibilities:
  • Manage customer relationships, including responding to customer inquiries, resolving complex issues, and escalating concerns as necessary.
  • Analyze data to inform customer-facing decisions, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Collaborate with colleagues across departments to ensure seamless customer interactions and resolve any issues that may arise.
  • Provide coaching and training to team members to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
Requirements:
  • Proven track record of managing customer relationships and resolving complex issues.
  • Strong communication skills, with the ability to build strong relationships with customers and colleagues.
  • Excellent problem-solving skills, with the ability to analyze complex situations and develop effective solutions.


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