Support Expert

6 days ago

Sukkur, Sindh, Pakistan beBeeTechnical Full time $60,000 - $80,000

Job Title: Technical Support Specialist

This role is crucial in providing exceptional customer support.

The successful candidate will be responsible for delivering top-notch support via email, chat, and voice calls. Key objectives include resolving customer inquiries efficiently, defining support processes, and collaborating with the team to develop and scale the Technical Support function.

  • Main Responsibilities:
  • Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through our support hotline, live chat feature or support email address during Pacific Standard Time business hours
  • Customer Service Analysis: Collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation: Evaluate our existing tools and work with engineering to develop tools to enable this function to scale

Key Skills:

  • Bilingual: Native speaker in French and English (US)
  • Skilled in written communication (both French and English)
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Comfortable with rotational shifts

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