Technical Support Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeTechnical Full time 2,000,000 - 2,500,000

Job Summary:

We are seeking a Technical Support Specialist to provide expert-level assistance to our customers.

The ideal candidate will have excellent communication skills, problem-solving abilities, and technical proficiency in website and CRM applications.

This is a full-time position designed for a skilled professional who is ready to dive into technical support and manage a variety of customer requests in a dynamic environment.

Key Responsibilities
  • Customer Interaction:
  • Respond to and document requests for technical assistance.
  • Ensure customer issues are tracked, monitored, and resolved in a timely manner.
  • Troubleshooting and Problem Solving:
  • Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
  • Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
  • Technical Support:
  • Provide expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels.
  • Monitor system performance proactively, identifying potential issues before they affect the production environment.
Requirements
  • Communication Skills:
  • Excellent verbal and written communication skills in English.
  • Technical Support Experience:
  • At least 1-2 years in a technical support/helpdesk role.
  • Problem Solving:
  • Ability to remain calm under pressure and provide solutions.
  • Multi-tasking:
  • Ability to manage multiple tasks and prioritize effectively.
Benefits
  • Market-leading Salary:
  • Medical Coverage: Self & Dependents
  • Parents Medical Coverage:
  • Provident Fund:
  • Employee Performance-based bonuses:
  • Home Internet Subsidy:
  • Conveyance Allowance:
  • Profit Sharing Plan: Tenured Employees Only
  • Life Benefit:
  • Child Care Facility:
  • Company Provided Lunch/Dinner:
  • Professional Development Budget:
  • Sporadic On-shore training opportunities:
  • Friendly work environment:
  • Leave Encashment:

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