
Customer Service Professional
7 days ago
We are seeking a dedicated customer support specialist to join our team. If you have a passion for assisting customers and thrive in a fast-paced environment, we'd love to hear from you.
About the Role:
- Build strong relationships by understanding customer needs and offering tailored solutions.
- Manage inbound and outbound calls with professionalism and efficiency.
- Minimize customer wait times by coordinating queues effectively.
- Clearly explain rental terms, pricing, and service policies.
- Verify and qualify customers per company guidelines.
- Handle AR and collection tasks while enhancing the overall customer experience.
Responsibilities:
- Develop and maintain positive relationships with customers through effective communication.
- Provide timely and accurate responses to customer inquiries.
- Utilize problem-solving skills to resolve customer complaints efficiently.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Analyze customer data to identify trends and areas for improvement.
Qualifications:
- Bachelor's degree in Business Administration or related field.
- 2-5 years of experience in customer support or call center roles.
- Excellent English communication skills (mandatory).
- Familiarity with AR processes, collections, and outbound calls.
- Ability to manage customer concerns professionally and meet performance targets.
What We Offer:
- Competitive salary paid before the 5th of each month.
- 15 days of paid leave annually after one year of service.
- Secure, international-standard office environment.
- Medical insurance available after probation period.
- Provident fund available at end of employment.
- Performance-based bonuses and recognition.
Skills Required:
- Fluency in English (written and spoken).
- Customer service expertise.
- Knowledge of AR and credit collection processes.
- Outbound call handling experience.
- Typing speed of 30+ WPM preferred.
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Travel Arrangements
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