Response Team Representative

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview:

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We are seeking a highly skilled Response Team Representative to join our team. As a key member of our response team, you will be responsible for providing exceptional customer service via email.

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About the Role:

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This is an exciting opportunity to work in a dynamic environment where no two days are ever the same.

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Key Responsibilities:

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  1. Email response to customers using Zendesk.
  2. Document each customer's question or problem as well as the resulting answer or solution.
  3. Develop customer service solutions.
  4. Interact with the back-end team for order processing or address updates.
  5. Contact courier companies regarding tracking issues.
  6. Make pickups for parcel collections.
  7. Communicate with teammates for further information.
  8. Respond to customers as per requirements (at least 80 tickets per day).
  9. Rotational morning shifts.
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Benefits and Requirements:

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Monthly salary + fuel allowance. Interested candidates are encouraged to apply. Freshers can also apply.


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