Call Center Team Lead

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Description:

  • Manage and supervise a team of customer service representatives
  • Mentor and develop the skills of team members to enhance their performance
  • Develop strategies to improve team efficiency and productivity
  • Resolve complex customer complaints and issues
  • Analyze data to identify areas for improvement and implement changes
Responsibilities

As a senior customer support representative, you will play a key role in ensuring that our customers receive exceptional service. Your primary responsibility will be to manage and supervise a team of customer service representatives, providing guidance and support to help them succeed.

Key responsibilities include mentoring and developing the skills of team members to enhance their performance, developing strategies to improve team efficiency and productivity, resolving complex customer complaints and issues, and analyzing data to identify areas for improvement and implementing changes.


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