Business Development Ambassador
5 days ago
Job Title: Commercial Experience Executive
">This role is responsible for delivering exceptional customer experiences, driving business growth, and contributing to the company's mission to change lives for the better.
">The Commercial Experience Executive is a key member of the commercial experience team, reporting to the Commercial Experience Manager and stationed at an Experience Center.
">Responsibilities include welcoming, guiding, and managing walk-in customers from the floor greeting, developing a basic understanding of the CRM system and all linked portals, handling customer queries at the experience center, and enhancing their experience through exceptional service delivery.
">Other responsibilities include maintaining high-quality standards for customer facilitation, managing product upselling from the experience center, initiating improvements to customer experience, and ensuring minimal average wait/service time.
">This role also requires taking ownership and ensuring timely resolution of customer complaints, managing customer retention and churn, coordinating with multiple stakeholders for issue resolution, and ensuring achievement of assigned monthly adherence/service/sales Key Performance Indicators (KPIs).
">Key Responsibilities:
">- ">
- Deliver exceptional customer experiences through personalized service and support.">
Additionally, this role involves maintaining high-quality standards for customer facilitation, managing product upselling from the experience center, and ensuring achievement of assigned monthly adherence/service/sales Key Performance Indicators (KPIs).
">The ideal candidate will possess excellent communication and interpersonal skills, good sales and service expertise, proficiency in Microsoft Office and email communication, telecom product knowledge, and hands-on expertise in customer management systems.
">Adept stakeholder management for closure of respective action plans while ensuring standardization across the board is also essential.
">Requirements:
">- ">
- Excellent Communication and Interpersonal Skills">
Good sales and service expertise, proficiency in Microsoft Office and email communication, telecom product knowledge, and hands-on expertise in customer management systems are required.
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