
Customer Support Specialist
7 days ago
We are seeking a highly motivated and career-oriented individual to join our team as a Customer Support Analyst. The ideal candidate will have a strong background in web-based products and services, with excellent communication skills and a customer-focused approach.
As a Customer Support Analyst, you will be responsible for providing exceptional support to clients using our Club Software products and other offerings. This will involve troubleshooting software-related issues, providing product knowledge and guidance, and collaborating with different departments to ensure efficient and comprehensive support.
The successful candidate will be a team player with exceptional communication skills, able to work effectively in a fast-paced environment and provide top-notch member service. If you are passionate about providing excellent service and have a strong ability to troubleshoot and resolve technical issues, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via ticketing systems and live chat. Troubleshoot software-related issues and provide solutions.
- Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
- Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
- Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
- Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
- Event & Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
- Monitor & Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback.
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