Contact Centre Head

3 days ago


Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full time
Job Summary:

We are seeking a highly skilled Call Centre Manager to lead our team in Bahria Town Lahore.

The ideal candidate will have extensive experience in call centre operations and a proven track record of driving business growth.

Responsibilities:

  1. Lead a team of call centre agents and supervisors.
  2. Develop and implement strategies to improve operational efficiency and productivity.
  3. Monitor and report on key performance indicators (KPIs).
  4. Ensure compliance with company policies and procedures.
  5. Foster a positive work environment and promote employee engagement.
  6. Develop and implement bonus, reward and incentive schemes.
  7. Collaborate with cross-functional teams to drive business results.

Requirements:

  1. Education:
  2. Bachelor's degree in Business Administration or related field.
  3. Experience:
  4. Minimum 5 years of experience in a call center environment.
  5. At least 3 years of experience in a leadership role (e.g., Team Lead, Supervisor, or Manager).


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