
Customer Service Director
4 days ago
HNS Global Outsourcing Private Limited seeks an experienced leader to head up its call centre in Bahria Town Lahore.
Key Responsibilities:
- Oversee the daily operations of the call centre, including equipment management and resource planning.
- Conduct needs assessments, performance reviews and cost analyses to drive business growth.
- Set and meet performance targets for speed, efficiency, sales and quality.
- Maintain accurate records of communications and data.
- Advise clients on available products and services.
- Liaise with supervisors, team leaders, operatives and third parties to resolve issues.
- Stay updated on industry developments and participate in professional networks.
- Evaluate call quality, minimize errors and track operative performance through random monitoring.
- Coordinate staff recruitment, develop job postings and collaborate with HR staff.
- Review staff performance, identify training needs and plan training sessions.
- Monitor statistics, user rates and centre performance levels.
- Compile reports on these statistics, rates and performance levels.
- Handle complex customer complaints or enquiries.
- Create shift patterns and determine required staffing levels to meet demand.
- Motivate and retain staff.
- Design and implement bonus, reward and incentive schemes.
- Analyse data against budget figures on a weekly and/or monthly basis.
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Customer Service Representative
5 days ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeJob Title**Dispatcher / Customer Service Executive**We are seeking a reliable and skilled Dispatcher to act as a communication point for emergency and non-emergency calls. As a Dispatcher, you will receive requests, transmit messages, and track vehicles.The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in...
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Customer Service Director
7 days ago
Lahore, Punjab, Pakistan Indigo HR Consulting Full timeWe are looking for a talented and experienced professional to join our team as the Customer Service Director at Indigo HR Consulting. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and developing our customer service strategy.Key ResponsibilitiesProvide exceptional customer service and support...
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Customer Service Director
2 days ago
Lahore, Punjab, Pakistan M&S Ventures Full timeWe are seeking a dynamic and customer-focused leader to join M&S Ventures as a Customer Service Director. In this role, you will oversee the customer response team and ensure timely and accurate handling of inquiries, complaints, and service requests.The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track...
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Dispatcher / Customer Service Executive
5 days ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...
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Lahore Based Deputy Director Job Opening
7 days ago
Lahore, Punjab, Pakistan Director File Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Director to join our team at the Director File. As a Deputy Director, you will be responsible for leading and managing various projects, as well as providing strategic guidance to the organization.About the OrganizationThe Director File is a leading organization in the Government Department...
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Lahore, Punjab, Pakistan Director File Full timeThe Director File is seeking a skilled and experienced individual to fill the position of Assistant Director in our Lahore office.About The Company: We are a leading organization in the government sector, dedicated to providing excellent services to the people of Pakistan. Our mission is to promote transparency and accountability in governance.Job Summary:...
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Lahore Government Assistant Director Jobs
7 days ago
Lahore, Punjab, Pakistan Director File Full timeWe are looking for a highly skilled and experienced Assistant Director to join our team in Lahore.About The Company: We are a leading organization in the government sector, dedicated to providing excellent services to the people of Pakistan. Our mission is to promote transparency and accountability in governance.Job Summary: As an Assistant Director, you...
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Lahore, Punjab, Pakistan Director File Full timeCompany OverviewThe Director File is a leading organization in the Government Department industry, dedicated to delivering high-quality services to our clients. Our team of experienced professionals works tirelessly to ensure that our projects are completed on time, within budget, and to the highest standards.About the JobWe are currently seeking a Deputy...
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Director of IT Services
7 days ago
Lahore, Punjab, Pakistan Handyman Repair & Maintenance Pvt Limited Full timeDirector of IT ServicesHandyman Repair & Maintenance Pvt Limited is looking for a Director of IT Services to lead our IT function. As the Director, you will be responsible for planning, designing, developing, and implementing IT strategies to support business operations.You will oversee the development and implementation of information communication...
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Customer Service Director
7 days ago
Lahore, Punjab, Pakistan Buksh Group Full timeThis is a vital role that plays a pivotal part in maintaining and enhancing the Buksh Motors market image. To achieve this, it entails the development and implementation of after sales strategies, as well as improving the effectiveness of all after sale customer service activities across the entire region.Main Responsibilities:Forecast goals and objectives...
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Customer Experience Director
7 days ago
Lahore, Punjab, Pakistan Hkb Enterprises Full timeJob DescriptionWe are seeking a highly experienced Customer Experience Director to lead our customer-facing teams and drive business growth.The key responsibilities include:Directing product development efforts using quality toolsPerforming customer needs analyses of the Retail industry and competitive assessmentsLeading cross-functional teams to develop...
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Director of Protection Services
7 days ago
Lahore, Punjab, Pakistan Mansultants Full timeDirector of Protection Services Job DescriptionMansultants, Pakistan This is an exciting opportunity for a seasoned professional to join our team as the Director of Protection Services. The ideal candidate will have a strong background in security management and experience in providing protection services.The key responsibilities of this role...
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Sales and Service Director
7 days ago
Lahore, Punjab, Pakistan Premlinx Full timeWe are Premlinx, a vibrant Department Store that prides itself on providing an exceptional shopping experience for our customers.We are now looking for a skilled Sales and Service Director to lead our sales teams and drive sales growth.The ideal candidate will have a passion for sales, excellent communication skills, and a strong ability to motivate and...
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Customer Service Director
2 days ago
Lahore, Punjab, Pakistan Buksh Group Full timeBuksh Group seeks an experienced professional to lead its After Sales Department. The ideal candidate will have a strong background in customer service and sales, with excellent leadership and communication skills.Job Requirements:A minimum of 5 years of experience in a similar role or equivalentExcellent leadership and communication skillsStrong analytical...
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Food Service Director and Trainer
7 days ago
Lahore, Punjab, Pakistan Abroad Work Full timeFood Service Director and TrainerWe are seeking a highly experienced Food Service Director and Trainer to join our team at Abroad Work. The ideal candidate will have a strong background in food preparation and culinary activities, with the ability to plan and direct kitchen staff.The successful candidate will be responsible for creating and modifying menus...
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Deputy Director of Audit Services
22 hours ago
Lahore, Punjab, Pakistan Icap Full timeJob Title: Deputy Director of Audit ServicesWe are hiring a Deputy Director of Audit Services to lead our Audit Practice Review & Support Program (APRSP). As a key member of our team, you will assist the Secretary SMP Committee in critical tasks.About the PositionCollaborate with the Secretary SMP Committee to develop meeting agendas and maintain accurate...
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Regional Service Center Director
23 hours ago
Lahore, Punjab, Pakistan PakWheels Full timeJob OverviewWe are seeking a highly skilled and experienced Regional Service Center Director to oversee the launch and expansion of our service centers in Pakistan. As a key member of our team, you will be responsible for coordinating with stakeholders, managing projects, and ensuring the smooth day-to-day operations of our service centers.
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Administrative Services Director
7 days ago
Lahore, Punjab, Pakistan Talent hunters Pvt Ltd Full timeWe are looking for an experienced Administrative Services Director to lead our administrative team. The ideal candidate will have a proven track record of managing administrative services and ensuring smooth day-to-day operations.Main ResponsibilitiesDevelop and manage budget and review operating costs.Supervise travel arrangements and negotiate lease...
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Customer Services
2 weeks ago
Lahore, Punjab, Pakistan Cosmos Intl. Full timeJob ResponsibilitiesSelling products and services using solid arguments to prospective customers.Performing cost-benefit analyses of existing and potential customers.Maintaining positive business relationships to ensure future sales.Presenting, promoting, and selling products/services using solid arguments to existing and prospective customers.Performing...
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Customer Relationship Director
7 days ago
Lahore, Punjab, Pakistan Rifeng Enterprise Group Co., Ltd Full timeJob Summary:We are seeking a highly skilled Customer Relationship Director to join our team. In this role, you will be responsible for maintaining relationships with existing customers while developing new business opportunities.Your primary objective will be to expand our customer base through strategic sales and marketing initiatives. This includes...