Hospitality Expert

12 hours ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Description

The Guest Relations Officer will play a vital role in ensuring customer satisfaction by providing excellent customer service and handling receptionist duties on a daily basis.

Main Responsibilities

  • Ensure that all guest requests and complaints are handled promptly and efficiently
  • Provide warm and personalized welcomes to all guests
  • Offer personalized recommendations for guests
  • Maintain effective communication with all guests, ensuring that their needs are met and exceeded
  • Respond promptly to all guest inquiries and requests
  • Communicate with other departments to ensure seamless service delivery

Key Qualifications

  • Guest Relations and Customer Satisfaction skills
  • Customer Service and Communication skills
  • Experience in Receptionist Duties
  • Strong interpersonal and problem-solving skills
  • Ability to work well in a team and handle customer inquiries effectively

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