Customer Service Manager

23 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Key Responsibilities
  • Manage the daily operations of the contact center, ensuring that all activities are carried out efficiently and effectively.
  • Lead a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
  • Maintain accurate records of attendance, performance, and sales data, using this information to identify trends and areas for improvement.
  • Collaborate with other departments to ensure seamless integration and effective communication.

Requirements:

  • Proven experience in a contact center or customer-facing role.
  • Excellent leadership and communication skills.
  • Able to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.


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