
Customer Service Manager
23 hours ago
- Manage the daily operations of the contact center, ensuring that all activities are carried out efficiently and effectively.
- Lead a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
- Maintain accurate records of attendance, performance, and sales data, using this information to identify trends and areas for improvement.
- Collaborate with other departments to ensure seamless integration and effective communication.
Requirements:
- Proven experience in a contact center or customer-facing role.
- Excellent leadership and communication skills.
- Able to work under pressure and meet deadlines.
- Strong analytical and problem-solving skills.
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