
Customer Service Manager
1 day ago
Futuro Digital Pvt. Ltd., Pakistan
Customer Service Manager Job Description
Job Summary
We are looking for an experienced Customer Service Manager with 5+ years' experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience. You will be the key liaison to our UK client's customer service department therefore, you must have excellent Written and Verbal English communication.
Key Skills and Areas of Responsibilities
- Ability to build a proficient and engaged team around you
- Plan, prioritise and delegate work tasks to ensure the proper functioning of the customer services department
- Identify opportunities to improve the customer experience and implement initiatives effectively to drive customer loyalty
- Recommend and implement operational improvements to take the customer experience to the next level
- Handle complex and escalated customer service issues
- Develop and implement in-house customer service policies and procedures, customer service standards and service level agreements
- Analyse relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Set KPIs, evaluate and performance management of staff identify and address staff training and coaching needs
- Nurture and develop relationships with our clients
You
- Previous Call Centre/Customer Service Management experience
- Educated to a minimum Bachelors/Masters level
- Willingness to work in our office in the evening and night shifts
What we offer:
- A monthly salary (dependent on experience)
- Enhance your customer service management career by working with a variety of international brands
- Learnings and best practices in the customer service industry using a variety of digital tools
- A professional working environment
- Mentorship from people who've seen and done it all
- Progression as we expand our client portfolio
-
Customer Service Manager
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeSr. Manager Customer ServiceThe ideal candidate will have a strong background in customer service and experience in managing a team.Job DescriptionDevelop and implement customer feedback forms to measure customer satisfaction.Establish procedures for resolving customer complaints effectively.Mentor customer service team members to improve their skills and...
-
Customer Service Manager
1 week ago
Lahore, Punjab, Pakistan Teqniqe (Pvt.) Ltd. Full timeWe are a dynamic team seeking a Customer Service Manager to lead our customer service efforts. The successful candidate will be responsible for addressing customer inquiries and resolving issues promptly.Responsibilities:Managing inbound and outbound calls to ensure excellent customer satisfactionDeveloping an in-depth understanding of our service...
-
Customer Service Manager
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob DescriptionOur ideal candidate will be responsible for providing exceptional customer service and support to our clients.The Customer Service Manager will play a key role in ensuring that all customer inquiries are responded to in a timely and professional manner. This includes answering incoming calls, resolving customer issues, and providing product...
-
Customer Service Manager
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Overview">We are seeking a skilled Customer Service Manager to lead our call center operations and ensure exceptional customer service delivery. As a key member of our team, you will be responsible for driving performance improvements, managing a team of customer service representatives, and contributing to our mission of exceeding client...
-
Customer Service Manager
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeThis role is responsible for managing customer relationships and driving business growth.Job Overview• Develop and execute sales strategies to achieve business objectives• Build and maintain strong relationships with customers• Provide excellent customer service to ensure customer satisfactionQualifications• BA in a related field or equivalent...
-
Customer Service Manager
23 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeKey ResponsibilitiesManage the daily operations of the contact center, ensuring that all activities are carried out efficiently and effectively.Lead a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.Maintain accurate records of attendance, performance, and sales data, using this...
-
Manager It Customer Services
2 weeks ago
Lahore, Punjab, Pakistan Excellcomm Full timeThe ideal candidate should hold a Bachelor/Master's degree preferably in Computer Sciences. Have a minimum of 4-5 years of experience in Customer Services, preferably in a technical environment. Experience in IT Service Management will be preferred.Should have experience in technical project management and hands-on experience with network, systems,...
-
Customer Service Operations Manager
6 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are seeking an experienced Customer Service Operations Manager to lead and grow our customer service operations. This role involves leadership with operations, team management, training, and customer interaction across various communication platforms.Key ResponsibilitiesLead Daily Customer Service Activities: Manage daily customer service activities,...
-
Customer Service Manager Lead
2 weeks ago
Lahore, Punjab, Pakistan M&S Ventures Full timeThe ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in customer service management. The role involves overseeing the customer response team to ensure timely and accurate handling of inquiries, complaints, and service requests.Job Description:Develop and implement customer service policies,...
-
Customer Service Operations Manager
3 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeA highly motivated and results-driven leader is required to oversee and enhance customer service operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in customer service management.Key Responsibilities:Team Management: Train, mentor, and support customer service representatives to...