Product Support Associate

1 week ago


Model Town Tehsil, Pakistan Programmers Force Full time

At Programmers Force, we're looking for a skilled Product Support Associate to join our team. As an Associate Product Support Engineer, you'll have the opportunity to work closely with our Customer Onboarding and development teams to provide exceptional support to thousands of new and existing businesses.

About the Role
  • Replicate, understand, and troubleshoot end-user technical/non-technical issues via email or live web chat.
  • Manage customer escalations in accordance with agreed SLAs and support agreements.
  • Maintain a high level of customer engagement and satisfaction.
Requirements
  • Excellent communication (Verbal and Written) Skills - Native.
  • Bachelor's degree in CS, Data Science, or related field.
  • Knowledge or experience with SAAS Products.


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