Customer Support Associate

2 weeks ago


Peshawar City Tehsil, Pakistan Pkols Full time
Job Overview:

Pkols is seeking a skilled Customer Support Associate to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills and a solid understanding of IT systems.

Key Responsibilities:
  1. Deliver top-notch customer support through email, chat, and phone, ensuring timely resolution of customer issues in collaboration with other departments.
  2. Act as the primary point of contact for customer support and complaints, providing empathetic and professional assistance.
  3. Proactively identify, investigate, and resolve recurring customer support issues, driving continuous improvement in our support processes.
  4. Contribute to enhancing the customer support portal to create a seamless experience for our customers.
  5. Assist with administrative tasks, including working on ERP tutorials to optimize system efficiency.
Requirements:
  • Good English language proficiency
  • Effective communication skills
  • Fundamental knowledge of IT systems
  • Bachelor's degree minimum


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