Technical Support Specialist

1 week ago


Model Town Tehsil, Pakistan Programmers Force Full time

We're seeking a highly skilled Technical Support Specialist to join our team at Programmers Force. As an Associate Product Support Engineer, you'll be responsible for replicating, understanding, and troubleshooting end-user technical/non-technical issues via email or live web chat.

Key Responsibilities
  • Manage customer escalations in accordance with agreed SLAs and support agreements.
  • Maintain a high level of customer engagement and satisfaction.
  • Present complex technical information to a non-technical audience.
Qualifications
  • Excellent communication (Verbal and Written) Skills - Native.
  • Prior experience in using Ticket Tracking/logging tools (e.g., Zendesk).


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