
Quality Assurance Manager Position
2 days ago
Quality Assurance Manager Position
The Quality Assurance Manager will be responsible for evaluating and assessing B2B sales calls, emails, and chats for quality, accuracy, and adherence to guidelines.
Key Job Responsibilities:
- Evaluate and assess B2B sales calls for quality and accuracy.
- Provide detailed feedback and actionable recommendations for improvements.
Email and Chat Communications Review:
- Review sales-related email and chat communications for clarity and effectiveness.
- Ensure emails and chats align with brand tone and customer engagement standards.
Inbound Sales Lead Monitoring:
- Monitor inbound sales leads to ensure proper handling and response time.
- Evaluate the quality of inbound lead engagement and provide feedback for improvement.
Coaching and Feedback Sessions:
- Conduct coaching sessions based on findings from call, email, and chat evaluations.
- Offer constructive feedback to improve performance and overall customer experience.
Account Maintenance and Compliance:
- Perform regular account audits to ensure accurate and up-to-date information is maintained.
- Ensure all accounts meet required standards and compliance guidelines.
Performance Audits and Training:
- Conduct audits on marketing campaign results by analysing generated leads versus conversions.
- Assess overall effectiveness, identify gaps, and provide detailed findings with recommendations for improvement.
Metrics and Trend Analysis:
- Monitor trends and data related to sales performance, customer behaviour, and quality metrics.
- Use data analysis to identify areas for improvement and report on performance trends.
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