
Incident Response Specialist
6 days ago
We are a dynamic security services organisation that believes in empowering people with innovative thinking and technological capabilities to make our world safer, smarter and better.
At Certis, we offer meaningful work experiences that promote skill growth and career advancement in a supportive team environment.
Operations Role:
The Jewel Operations Manager is crucial in maintaining the efficiency of the mall's operations. Key responsibilities include managing the Smart Operations Centre (SOC), overseeing daily operations and coordinating with various functions.
Main Responsibilities:
- Monitor and respond to alerts in the SOC, ensuring timely action from operators.
- Evaluate incidents and direct escalation to relevant departments.
- Coordinate and manage incidents with multiple stakeholders, including service partners and providers.
- Foster open communication among personnel to ensure seamless information exchange.
- Collect data, identify issues and prepare comprehensive reports using software tools.
- Document shift occurrences, maintain accurate records and ensure SOC systems function optimally.
- Collaborate with colleagues to resolve problems and meet service level requirements.
Necessary Qualifications:
- Relevant academic qualification from a reputable institution.
- Ability to excel in fast-paced environments.
- Strong analytical and problem-solving skills.
- Self-motivation and dedication to ongoing improvement.
- Excellent teamwork and initiative.
- Superior communication skills across all levels.
- Flexibility in handling rotating shifts.
Benefits:
- Contribute to award-winning security projects that prioritise safety, reliability and efficiency.
- Pursue professional development through on-the-job training, formal programs and education support.
- Participate in community volunteer initiatives.
- Enjoy a comprehensive remuneration package with performance-based incentives and medical insurance.
Certis values diversity, inclusivity and a supportive work culture.
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