
Customer Experience Specialist
2 days ago
Solar Customer Service Representative Position
We are seeking an experienced customer service representative to join our team and provide exceptional support to customers who have purchased or are interested in purchasing solar energy systems.
Your key responsibilities will include responding to customer inquiries, troubleshooting and resolving customer issues, educating customers on the benefits and functionalities of solar energy systems, and coordinating with sales and technical teams.
Job Description:
- Respond to customer inquiries via phone, email, and live chat, providing information and assistance on solar products, services, and promotions.
- Troubleshoot and resolve customer issues related to solar system installations, performance, billing, and service disruptions.
- Educate customers on the benefits of solar energy, how solar systems work, and the installation process.
- Coordinate with the sales and technical teams to ensure a smooth customer journey from initial inquiry to post-installation support.
Requirements:
- High school diploma or equivalent; further education or certification in customer service or renewable energy fields is a plus.
- Proven customer support experience or experience as a client service representative, particularly in the solar energy or related renewable energy sector.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment committed to diversity, equity, and inclusion.
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