
Customer Support Specialist
1 day ago
About the Job:
UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for Customer Support Specialist. Candidate must be proficient in English and must have exceptional communication skills.
Responsibilities:
Manage/handle the outgoing/incoming calls professionally
Identify and assesses customer's need to achieve satisfaction
Giving follow up calls to the customers at a specified date and time
Stay up-to-date on product and service knowledge
Follow communication procedures, guidelines, and policies
Managing a large number of outbound/inbound calls
Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements
Requirements & Skills:
Excellent written and verbal communication skills, particularly in English
Strong problem-solving and troubleshooting abilities
Ability to remain calm and professional under pressure
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Comfortable with technology and ability to quickly learn new systems
Ability to adapt to changing situations and priorities
Shift Timings (6 Days)
For Female Candidates:
· PM to 6 PM
For Male Candidates:
· PM to 12 AM
· PM to 1 AM
· PM to 4 AM
· AM to 12 PM
· PM to 2 AM
Location:
DHA 1, Sector F, Rawalpindi
Salary:
Market Competitive
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