
Software Support Engineer L2
1 day ago
- Provide L2 technical support for PSW systems, addressing escalated issues from L1 support / OGA.
- Diagnose and resolve advanced software, database, and application issues.
- Collaborate with development teams / PO to identify, analyze, and resolve system bugs and enhancements.
- Expanding product and technology expertise by working on "learning tickets".
- Monitor system performance, identify bottlenecks, and take proactive measures to ensure system uptime and reliability.
- Document troubleshooting steps and solutions for recurring issues, ensuring knowledge sharing with L1 teams.
- Handle complex technical incidents, ensuring timely resolution and minimal business impact.
- Able to multitask when several critical issues happen simultaneously.
- Participate in post-incident reviews to determine root causes and prevent future occurrences.
- Quickly responds to incident alerts and support calls.
- ldentifies, and coordinates with teams that are critical to the event's resolution.
- Good understanding of Database.
- Assist in system upgrades, patches, and configuration changes as needed.
- Understanding of APls.
- Understanding of Seq logs / Splunk etc.
- Collaborate with cross-functional teams to deliver efficient support and maintain a high level of customer satisfaction.
- Ensure compliance with service-level agreements (SLAs) for incident resolution and performance metrics.
- Strong communication skills with the ability to capture and articulate technical and non-technical details.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in software support or technical support roles, with at least 1 year in L2 support.
- Strong understanding of enterprise software platforms.
- Proficient in troubleshooting software, databases (SQL), and application-related issues.
- Experience with ticketing systems, incident management, monitoring tools etc.
- Excellent communication skills and ability to manage multiple tasks under pressure.
- Excellent problem-solving with a customer-focused mindset.
Benefits
- Competitive salary
- Fuel Card
- Health benefits
- Professional development opportunities
- Inclusive work culture & much more
-
Principal Software Support Engineer-II
4 days ago
Karachi, Sindh, Pakistan Pakistan Single Window (PSW) Full timePrincipal Software Support Engineer-II (L3)Manage a team of software support specialists, ensuring timely and effective issue resolution and stakeholder communicationReview, analyze, and ensure the timely resolution of software issues escalated from the L2 Support Team, documenting lessons learned and preventive actionsMonitor and analyze production...
-
Principal Software Support Engineer-II
7 days ago
Karachi, Sindh, Pakistan Pakistan Single Window Full timeManage a team of software support specialists, ensuring timely and effective issue resolution and stakeholder communication.Review, analyze, and ensure the timely resolution of software issues escalated from the L2 Support Team, documenting lessons learned and preventive actions.Monitor and analyze production incidents to identify trends, root causes, and...
-
Principal Software Support Engineer-II
1 week ago
Karachi, Sindh, Pakistan Pakistan Single Window Full timeManage a team of software support specialists, ensuring timely and effective issue resolution and stakeholder communication. Review, analyze, and ensure the timely resolution of software issues escalated from the L2 Support Team, documenting lessons learned and preventive actions. Monitor and analyze production incidents to identify trends, root causes, and...
-
Software Engineer
2 weeks ago
Karachi, Sindh, Pakistan Software Digital Full timeBachelors in Software Engineering, Computer Science or relevantWriting clean, high-quality, high-performance, maintainable codeDevelop and maintain software, including applications, databases, interfaces, and enhancements.Coordinate cross-functionally to ensure project meets business objectives and compliance StandardsSupport test and deployment of new...
-
Cloud Engineer
3 weeks ago
Karachi, Sindh, Pakistan NorthBay Solutions Full timeJob OverviewNorthBay is looking for AWS Cloud Engineers to be part of a dynamic team. As an AWS Cloud Engineer with L2 Support responsibilities, you will play a crucial role in deploying, managing, and supporting cloud-based solutions for our clients. Your primary focus will be on AWS technologies, ensuring optimal cloud infrastructure setup, performance...
-
Senior Software Support Engineer
3 days ago
Karachi, Sindh, Pakistan beBeeSoftware Full timeSoftware Support Leadership RoleThis leadership role oversees the software support team, ensuring timely and effective issue resolution and stakeholder communication.The successful candidate will review, analyze, and ensure the timely resolution of escalated software issues, documenting lessons learned and preventive actions.Maintain a centralized repository...
-
Senior Software Developer
6 days ago
Karachi, Sindh, Pakistan Contour Software Full timeJoin to apply for the Senior Software Developer - RPG role at Contour SoftwareContinue with Google Continue with Google2 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Software Developer - RPG role at Contour SoftwareAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14...
-
Assistant Accountant
2 days ago
Karachi, Sindh, Pakistan Multitech Engineer Full timeAssistant Accountant / Accountant Multitech Engineer, Pakistan Minimum Qualification:BCom, BS in Commerce, Associate Degree Program in Finance and AccountingMultitech Engineers is looking for a robust Accounts Assistant having 3 to 5 years of experience with the following required skills:Good Experience of ERP or Accounting / Book Keeping Software.Recording...
-
Software Developer
6 days ago
Karachi, Sindh, Pakistan Contour Software Full timeJoin to apply for the Software Developer (C++) role at Contour SoftwareContinue with Google Continue with GoogleJoin to apply for the Software Developer (C++) role at Contour SoftwareGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with...
-
Integration Support Analyst
2 days ago
Karachi, Sindh, Pakistan Contour Software Full timeJoin to apply for the Integration Support Analyst role at Contour SoftwareJoin to apply for the Integration Support Analyst role at Contour SoftwareAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.About ContourContour Software has grown from a dozen people to over 2,000 staff across 3...