Network Operations Center Engineer

2 weeks ago

Karachi, Sindh, Pakistan TechSurge Inc Full time 1,200,000 - 3,600,000 per year

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

Monitor infrastructure and application health using SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.

Perform L1-level incident detection, logging, and initial diagnostics.

Escalate issues to L2/L3 teams and ensure timely follow-up and closure.

Create and maintain dashboards and visualizations in monitoring tools to improve operational insights.

Document incidents, resolutions, and standard operating procedures.

Collaborate with internal teams for root cause analysis and continuous improvement.

Participate in 24/7 shift rotations, including nights and weekends.

Train and mentor existing L1 resources to improve their technical capabilities and understanding of monitoring tools.

Take initiative in learning new technologies and contributing to process enhancements.

Escalate issues to relevant vendors/service providers.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:

Minimum 3 years of experience in NOC or monitoring roles.

Education: Bachelor's Degree (16 Years) in Computer Science, IT, Telecommunications, or related field.

The ideal candidate will have hands-on experience with monitoring tools such as SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.

Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

Hands-on experience with SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.

Experience in designing dashboards and reports within monitoring platforms.

Excellent incident management, communication, and documentation skills.

Ability to multitask and work effectively under pressure.

Self-driven with a growth mindset and leadership potential.

𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 (𝗢𝗽𝘁𝗶𝗼𝗻𝗮𝗹):

CCNA, CompTIA Network+, ITIL Foundation

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