
E Commerce Manager
2 days ago
Key Responsibilities:
Strategy & Planning
Develop and implement e-commerce growth strategies aligned with the company's travel and hospitality objectives.
Identify and evaluate new online sales opportunities, travel marketplaces, and partnerships.
Website & Platform Management
Oversee the company's booking platforms, websites, and mobile applications to ensure user-friendly design, functionality, and performance.
Manage product listings, pricing strategies, content updates, and promotional campaigns.
Sales & Revenue Growth
Drive online sales and bookings through digital campaigns, SEO/SEM, social media, and paid channels.
Monitor KPIs such as conversion rates, traffic, booking volume, and customer retention.
Implement upselling and cross-selling strategies for tours, hotels, and packages.
Customer Experience & Engagement
Ensure seamless customer journey from browsing to booking and post-travel engagement.
Handle customer feedback, reviews, and online reputation management.
Collaboration & Leadership
Work closely with marketing, operations, and revenue management teams.
Manage third-party vendors, travel aggregators (OTAs), and technology partners.
Lead, mentor, and develop the e-commerce support team.
Analytics & Reporting
Use data analytics tools to track performance and recommend improvements.
Provide regular reports on online sales, market trends, and ROI of campaigns.
Required Education for Position:Bachelors
Required Experience for Position:2-4 Years
Job Type: Full-time
Pay: Rs150,000.00 per month
Work Location: On the road
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