Healthcare Client Support Executive

4 days ago

Lahore, Punjab, Pakistan AppifyTech Full time 1,200,000 - 3,600,000 per year

Job Summary

We are seeking a highly skilled 
Client Support Executive

with a strong background in 
customer service, healthcare experience, and client onboarding

, along with a 
degree in Computer Science

. The ideal candidate will be responsible for providing exceptional support to clients, ensuring seamless onboarding, troubleshooting technical issues, and maintaining high levels of customer satisfaction. This role requires a blend of technical expertise, healthcare knowledge, and outstanding communication skills to assist clients effectively.

Key Responsibilities

1. Client Support & Customer Service

  • Serve as the primary point of contact for client inquiries via phone, email, and chat.
  • Provide timely and accurate resolutions to client issues related to software, platforms, or services.
  • Escalate complex technical issues to the appropriate IT or development teams.
  • Maintain detailed records of client interactions.
  • Ensure high levels of client satisfaction through proactive communication and follow-ups.

2. Healthcare Industry Expertise

  • Utilize knowledge of healthcare processes (e.g., EHR/EMR systems, patient data management, HIPAA compliance) to assist clients effectively.
  • Guide clients on best practices for using healthcare-related software solutions.
  • Address regulatory and compliance-related queries pertaining to healthcare technology.

3. Client Onboarding & Training

  • Manage the end-to-end onboarding process for new clients, ensuring a smooth transition.
  • Conduct training sessions (virtual or in-person) to educate clients on platform functionalities.
  • Develop and maintain onboarding documentation, FAQs, and user guides.
  • Collaborate with sales and account management teams to align onboarding with client expectations.

4. Technical Support & Troubleshooting

  • Diagnose and resolve software and system issues reported by clients.
  • Work closely with the IT and development teams to identify and report bugs.
  • Assist in testing new features and updates before client deployment.
  • Ensure data security and compliance with industry standards

5. Continuous Improvement & Feedback

  • Gather client feedback to improve product usability and service delivery.
  • Recommend process improvements to enhance client support efficiency.
  • Stay updated on industry trends, healthcare regulations, and emerging technologies.

Qualifications & Requirements

Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (Mandatory).
  • Additional certifications in customer service, healthcare IT, or project management are a plus.

Experience:

  • 3+ years in a client support/customer service role

, preferably in 
healthcare or health-tech

.
- Proven experience in 
client onboarding and training

.
- Strong technical background with the ability to troubleshoot software issues.
- Familiarity with 
helpdesk tools, and healthcare software

Skills & Competencies:

  • Healthcare Knowledge:

Awareness of healthcare workflows, compliance, and EHR systems.
- Communication:

Excellent verbal and written communication skills.
- Problem-Solving:

Ability to analyze issues and provide effective solutions.
- Client-Centric Approach:

Strong focus on delivering exceptional client experiences.
- Organizational Skills:

Ability to manage multiple clients and priorities efficiently.

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