
Support Executives
20 hours ago
Customer Support Executives (E-commerce) — EST Shift — Gulberg
Location: Gulberg (on-site)
Shift Time Zone: EST
Open Positions: 5
Compensation: Competitive salaryAbout the Role
We are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help improve customer satisfaction and retention.Key Responsibilities
Respond to customer inquiries via chat and email with accuracy and empathy
Troubleshoot order, billing, and product issues using internal tools and SOPs
Maintain response time, quality, and CSAT targets (KPIs)
Document interactions, escalate issues appropriately, and suggest process improvements
Requirements
Fluent English (spoken and written) with minimal to no errors; this is a graded quality criterion
Background in Customer Service is a must and in e-commerce is a plus
Availability for five paid training days per week
Reliability, attention to detail, and a problem-solving mindset
Comfortable working on an EST schedule
Training, Quality, and KPIs
New hires complete a paid training program (5 days per week)
You must meet defined quality standards and KPIs within 30 days of training; failure to do so may result in backfilling the role
End-of-training assessment:
If you do not pass, you will receive 3 additional days of training and a re-test
Failure of the second test means you will not be hired
How to Apply
Send your resume to with the subject line:
Application — Customer Support Associate (EST) — [Your Name]
Optional: include a short paragraph (4–5 sentences) describing a time you turned an unhappy customer into a satisfied one.
Job Type: Full-time
Pay: Rs80, Rs95,000.00 per month
Work Location: In person
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