Relationship Manager

2 weeks ago

Lahore, Punjab, Pakistan MCB Bank Limited Full time

Company Description

MCB Bank Limited, established in 1947, is one of the largest banks in Pakistan with a customer base exceeding 7 million. Our range of products and services are designed to meet the diverse needs of our customers. MCB Bank is committed to offering reliable banking services and maintaining customer trust. For more information, please visit our website or contact the MCB Contact Center at We prioritize the security and privacy of our customers' personal data.

Role Description

This is a full-time on-site role located in Lahore for a Relationship Manager (RM) & Customer Service Officer (CSO) at MCB Bank Limited. The role involves managing and nurturing customer relationships, providing exceptional customer service, addressing customer inquiries and concerns, and promoting the bank's products and services. The RM & CSO will be expected to maintain customer satisfaction, handle account management tasks, and actively engage in cross-selling opportunities.

Qualifications

  • Customer Relationship Management and Account Management skills
  • Strong interpersonal and communication skills
  • Customer Service and Conflict Resolution abilities
  • Knowledge of Banking Products and Financial Services
  • Problem-Solving and Decision-Making capabilities
  • Experience in sales and cross-selling is a plus
  • Bachelor's degree in Business, Finance, or related field

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