Monitoring Analyst NOC

2 weeks ago

Karachi, Sindh, Pakistan Techsurge Pvt. Ltd. Full time 900,000 - 1,200,000 per year

Monitor infrastructure and application health using SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.

Perform L1-level incident detection, logging, and initial diagnostics.

Escalate issues to L2/L3 teams and ensure timely follow-up and closure.

Create and maintain dashboards and visualizations in monitoring tools to improve operational insights.

Document incidents, resolutions, and standard operating procedures.

Collaborate with internal teams for root cause analysis and continuous improvement.

Participate in 24/7 shift rotations, including nights and weekends.

Train and mentor existing L1 resources to improve their technical capabilities and understanding of monitoring tools.

Take initiative in learning new technologies and contributing to process enhancements.

Escalate issues to relevant vendors/service providers.

Required Experience and Skills:

Minimum 3 years of experience in NOC or monitoring roles.

Education: Bachelor's Degree (16 Years) in Computer Science, IT, Telecommunications, or related field.

The ideal candidate will have hands-on experience with monitoring tools such as SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.

Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

Hands-on experience with SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.

Experience in designing dashboards and reports within monitoring platforms.

Excellent incident management, communication, and documentation skills.

Ability to multitask and work effectively under pressure.

Self-driven with a growth mindset and leadership potential.

Preferred Certifications (Optional):

CCNA, CompTIA Network+, ITIL Foundation

Job Type: Full-time

Work Location: In person

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