Partner and Product Management Lead

Description
Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview
The Partner and Product Management Lead will serve as a critical link between corporate leadership, local operations, and cross-functional teams in Pakistan. This role is responsible for driving partner program excellence, ensuring operational discipline, and fostering team engagement. The incumbent will play a leadership role in reporting, training, and partner enablement, while also managing local workplace operations and ensuring smooth alignment with global initiatives.

What you'll do as the Partner and Product Management Lead:

Employees employed in the role of PPM Lead shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities
Reporting & Performance Metrics

• Provide timely and accurate reporting to Corporate and Pakistan leadership.
• Monitor utilization of resources, identifying optimization opportunities.
• Track attendance and maintain compliance with workforce schedules.

Workplace Engagement & Operations

• Oversee workplace engagement by implementing work-from-office schedules; ensure all champions and team members are present at least two days a week.
• Drive collaboration with PK Sales teams to ensure alignment with partner goals.
• Manage the PK Partner Fair, including partner merchandise tracking and coordination across marketing, sales, and admin for successful execution.
• Conduct brand knowledge checks to ensure teams remain aligned on partner brands.

Training & Development

• Partner with HR to assist in in-country recruiting, candidate screenings, and interview coordination.
• Oversee onboarding, induction, and resource training programs to accelerate time-to-productivity.
• Conduct and validate probation evaluations, making recommendations for confirmations or further development.

Administrative & Team Oversight

• Provide leadership and oversight for the PK-based team members, ensuring alignment with global leadership directives.
• Serve as the local escalation point and operational lead, enabling seamless coordination between Pakistan-based resources and corporate management.
• Ensure effective workplace logistics, including seating arrangements, space planning, and availability of resources.
• Oversee IT equipment allocation, setup, and issue resolution to maintain uninterrupted productivity.
• Manage and communicate the PK holiday calendar, coordinating with global teams to align schedules and ensure continuity of operations.

PPM-Specific Functions

• Manage the Brand Champion pipeline, orchestrating and reminding on weekly deliverables.
• Oversee Partner Page maintenance, ensuring quality, consistency, and performance management.
• Coordinate and validate weekly sales huddles and engagement with sales teams.

Leadership Responsibilities

• Lead and inspire cross-functional teams to deliver partner and program management excellence.
• Serve as the escalation point for operational, partner, or team-related challenges.
• Build and maintain strong stakeholder relationships across corporate, sales, marketing, and operations teams.
• Champion organizational values and foster a culture of accountability, collaboration, and high performance.

Requirements
What you will bring to the team:

Qualifications

• Bachelor's degree in Business Administration, Management, or related field
• 7+ years of progressive experience in partner management, program management, or related roles, including at least 3 years in a leadership capacity.
• Strong leadership, organizational, and interpersonal skills with the ability to influence at multiple levels.
• Excellent communication, presentation, and stakeholder management skills.

Key Competencies

• Strategic thinking with attention to operational detail.
• Ability to build collaborative relationships across geographies and functions.
• Strong problem-solving and decision-making skills.
• Resilience under pressure with the ability to adapt to changing priorities.
• Commitment to professional excellence and continuous improvement.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)