Relationship Manager

Job Summary
This position is responsible for acquiring, maintaining and developing the Employee Banking business by providing high value relationship based sales and service to corporations designed to meet corporate and employee needs.

Key Responsibilities

• Identify potential corporate that meets our criteria.
• Pitch employee banking business proposition to targeted relationships.
• Provide customized value propositions to relationships.
• Deliver business performance objectives.
• Pre-send product bundles description and bank proposition
• Deliver promptly, and clarify what is needed for an effective first discussion
• Responsible for empanelling new corporate in accordance to the Employee Banking (EB) corporate empanelment/listing procedure.
• Effectively manage portfolio.
• Manage and grow relationship with the pool of new and existing corporate aimed at deepening corporate relationship thereby increasing employee penetration.
• Constant engagement through regular visits to corporate.
• Collect employee list with required contact info
• Agree on schedule to hold outreach events
• Understand other clients' needs, e.g. ATM at company premises
• Manage a regular update from the client for newly joined employees.
• Liaise with the dedicated fulfilment team to ensure that all individual customer queries are dealt promptly.
• Working alongside Employee Banking Business Development Executives on employer/employee sign-ups and cross-sales activities.
• Effective liaison with the Client Relationship and Operations to ensure all stakeholders expectations are met.
• To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
• To ensure "Customer Due Diligence" (CDD) requirements as prescribed by the bank are duly adhered to.
• All Legal and Compliance guidelines are adhered to.
• Data confidentiality and secrecy norms of the bank are adhered to.
• To ensure that the Sales process prescribed by the bank is fully adhered to
• Ensure error rate remain under set standard.
• Maintain complete and detailed knowledge of all the assigned products.
• Ensure awareness and adherence to all policies, guidelines, procedures and local regulatory requirements.
• Drive and implement an effective risk management framework, and promote a strong risk management and compliance culture.
• Zero tolerance on fraud, mis-selling & customer data confidentiality.
• To ensure that CDD, Anti Money Laundering (AML), mis-selling polices are understood & followed at all times.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.