After Sales Support Executive

1 day ago

Islamabad, Islamabad, Pakistan 7d3c3c6a-ee7d-4538-b37c-7e5618295fd9 Full time 1,200,000 - 2,400,000 per year

About Krypton Solutions

Krypton Solutions is a leading telecommunication solutions provider, delivering premium Power and Control Systems across Pakistan. With a strong footprint in energy storage solutions (Sacred Sun batteries) and expanding control system products, we are committed to excellence and innovation in the telecom industry.

Position Overview

We are looking for a dynamic professional to lead our After-Sales Support and Repair Operations. The ideal candidate will manage end-to-end processes for product repair, return, and customer support — ensuring service excellence, compliance with SLAs, and smooth coordination with vendors and internal teams.

Key Responsibilities

  • Lead the end-to-end repair and return cycle for all products and solutions.
  • Ensure SLA compliance with all customer deliverables.
  • Identify product faults, perform root cause analysis (RCA), and maintain detailed records.
  • Manage vendor onboarding and procurement related to warranty services.
  • Supervise and guide the in-house repair team.
  • Provide technical support to internal and external stakeholders.
  • Act as the primary point of contact for customers — manage reporting, data, and communication.
  • Maintain a well-organized warranty management database for traceability and customer reporting.

A Typical Day @ Work

  • Handle and record new warranty claims.
  • Ensure team adherence to SOPs for all repair activities.
  • Assign and track daily targets and progress reports.
  • Prepare and share RCA and Daily Progress Reports (DPRs).
  • Coordinate with customers, suppliers, and vendors to resolve issues and ensure timely execution.
  • Plan and approve daily repair and maintenance activities.
  • Maintain inventory and spares utilization reports.

Ideal Candidate Profile

  • Education:
    Bachelor's in Electrical or Computer Engineering
  • Experience:
    2–4 years in a similar role (After Sales / Warranty / Repair Operations)
  • Strong analytical, coordination, and communication skills

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