Client Support Specialist

3 days ago

Islamabad, Islamabad, Pakistan EaseFix Full time 600,000 - 1,200,000 per year

Job Title: Client Support Specialist

Location: DHA Phase 2, Islamabad

Timings: Rotational Shifts (5 days a week)

  • 12:00 PM – 9:00 PM
  • 1:00 PM – 10:00 PM
  • 2:00 PM – 11:00 PM
  • 3:00 PM – 12:00 AM

We are seeking a
Client Support Specialist
to join our growing team. This is a KPI-driven role, ideal for someone who is fast-paced, target-oriented, and thrives in a hustle-driven environment. The right candidate will combine client operations, sales, and after-sales support, while quickly adapting product knowledge to deliver measurable results.

Key Responsibilities:

Client Support & Operations

  • Act as the primary contact for clients, ensuring smooth onboarding and exceptional service.
  • Handle daily client queries and coordinate service execution to meet agreed timelines.
  • Deliver high-quality after-sales support to enhance satisfaction and retention.

Sales & Business Development

  • Proactively identify and convert new business opportunities in line with monthly/quarterly KPIs.
  • Build and manage strong client relationships, aligning needs with solutions offered.
  • Support preparation of proposals, quotations, and presentations for prospective clients.

Adaptability & Product Knowledge

  • Rapidly gain knowledge of services and effectively apply it in client interactions.
  • Stay updated on industry trends and competitor offerings to support sales targets.
  • Adjust quickly to changing priorities while staying focused on KPIs.

Operational Efficiency & Reporting

  • Track, monitor, and report on client interactions, service performance, and KPI progress.
  • Coordinate effectively across teams to ensure seamless service delivery.
  • Identify process improvements to boost efficiency and client satisfaction.

Key Requirements

  • Proven experience in sales, client operations, or business development (preferably in service industries).
  • Strong record of working in KPI/target-based roles with measurable achievements.
  • Excellent communication, relationship management, and negotiation skills.
  • Fast learner with the ability to quickly absorb and apply product/service knowledge.
  • Highly adaptable, self-motivated, and comfortable in a performance-driven, fast-paced environment.
  • Strong organizational skills to handle multiple clients and deadlines simultaneously.
  • Tech-savvy, with proficiency in CRM systems, MS Office/Google Suite, and digital communication tools.

What We Offer

  • A dynamic and collaborative work environment that rewards performance.
  • Clear KPI-based growth path with opportunities for incentives and career progression.
  • Exposure across sales, client servicing, and operations, giving you a well-rounded skillset.
  • Competitive salary with performance bonuses.
  • Opportunity to be part of a growing services business with long-term potential

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