Call Centre

19 hours ago

Lahore Punjab Pakistan Tkxel Full time 250,000 - 500,000 per year

Role Summary: We are looking for a vigilant Call Centre Operations Specialist to monitor our real -time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively. Key Responsibilities: Live Monitoring: Watch call queues, agent availability, and system performance in real -time. Performance Tracking: Keep an eye on important metrics like wait times, dropped calls, and agent productivity. Quick Adjustments: Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets. Issue Escalation: Promptly report any technical problems or major service disruptions to IT or management. Basic Reporting: Help create daily or intraday reports on call centre performance. Team Communication: Clearly communicate operational updates and instructions to team leaders and agents. Requirements What We're Looking For: Experience: 1 -2+ years in a call centre, ideally in a role involving customer service, real -time monitoring, or operations support. Education: A Bachelor's degree is preferred, but relevant experience is highly valued. Shift timings: Morning with weekends on (Alternate day off) Skills: Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate). Able to make quick, sensible decisions under pressure. Comfortable with call centre software and MS Excel. Strong attention to detail and active listening skills Good communication skills. Why Join Us? Be a key player in ensuring our customers get great service. Work in a dynamic and supportive team environment. Competitive salary and opportunities for growth.

  • call centre assistant

    18 hours ago

    Pakistan ROZEE Full time 150,000 - 250,000 per year

    Role Purpose:UNOPS is seeking a Call Centre Assistant (Call Operator) to support the Call Centre Team to be responsible for answering and making calls, sharing information with and gathering information from callers with accurate data entry, and flagging urgent issues. The Operator must be proficient with written and spoken English and Urdu. Knowledge of...

  • Call Centre Agent

    1 week ago

    Lahore Gulberg Colony, Pakistan Reclaim Now Ltd Full time 600,000 - 1,200,000 per year

    Salary: Rs. 75,000 Basic + Uncapped CommissionLocation: Lahore, PakistanJob Type: Full-time / On-siteAbout the Role:We are looking for highly motivated and results-driven Sales Executives to join our dynamic call centre team in Lahore. If you have excellent English communication skills and a proven track record in telesales, this is your chance to join a...

  • Call Centre Agent

    2 weeks ago

    Lahore, Punjab, Pakistan House of Tutors Full time 480,000 - 600,000 per year

    We are looking for energetic and customer-focused Call Centre Agents (experienced) to join our growing team. The role requires handling inbound/outbound calls, resolving customer queries, and providing excellent service. Candidates are expected to bring proven expertise in customer handling and communication.Key Responsibilities:Handle inbound and/or...

  • call centre operator

    18 hours ago

    Lahore, Punjab, Pakistan JAVED ASSOCIATE Full time 240,000 - 360,000 per year

    Job Description:We are seeking dynamic individuals to join our team as Call Centre Operators. If you have a strong command of English, proficiency in computer skills including Word and Excel, and the flexibility to cover day and night shifts (12 hours per shift, 5 shifts per week), we invite you to apply. Join us in providing exceptional customer service in...

  • Recovery Call Centre Manager

    1 week ago

    Lahore, Punjab, Pakistan Grand City Full time 900,000 - 1,200,000 per year

    Location: DHA LahoreJob Type: Full-TimeDepartment: Collections / RecoveryExperience: Minimum 5–7 years (with at least 2 years in a leadership role)Job Description:We are seeking an experienced and results-driven Recovery Call Centre Manager to lead and oversee the operations of our recovery call center. The successful candidate will be responsible for...

  • call centre UK

    18 hours ago

    Lahore, Punjab, Pakistan JAVED ASSOCIATE Full time 540,000 - 1,080,000 per year

    Key duties and responsibilitiesCustomer Interaction: Answer inbound and outbound calls, respond to customer emails, and follow communication scripts while adapting as needed.Problem Solving: Listen to customer concerns, identify issues, provide solutions, and manage complaints.Order and Account Management: Process orders, payments, and applications; update...

  • Call Centre Agents

    4 days ago

    Lahore, Punjab, Pakistan InterTech Global Full time 1,800,000 - 3,600,000 per year

    Must Have Good Communication skillsmale & female both can applymust have experience in call center international campiagnsnight shiftmuslim town LAHOREJob Type: Full-timePay: Rs30, Rs60,000.00 per monthEducation:Intermediate (Preferred)Experience:Mobility: 1 year (Preferred)Work Location: In person

  • Recovery Call Centre Agent

    6 days ago

    Lahore, Punjab, Pakistan Grand City Full time 1,200,000 - 3,600,000 per year

    Job description:Key Responsibilities:Inbound and Outbound Calls· Handle inbound calls from customers regarding payment due dates, account status, and recovery-related inquiries.· Make outbound calls to clients for payment reminders, settlement discussions, and overdue balance recovery.· Engage with customers who are in arrears, offering solutions and...

  • Call Center Spectrum Billing Inbound

    1 week ago

    Lahore, Punjab, Pakistan Douglas David Global ( private limited) Full time 1,200,000 - 1,800,000 per year

    We Are Hiring Agents for Call Center Spectrum BillingThe Resource Management HRCommission + BonusStaff for call centre. (Male and Female).We require Call Centre Representative in Lahore for our international Campaign.Sales Agents for USA inbound campaigns.Agents with good communication skills and good confidence level.1- Strong command over.2- Spoken -...

  • Fresh Calling Agents Required

    18 hours ago

    Lahore, Punjab, Pakistan Madni Paper Mart Full time 360,000 - 720,000 per year

    We are hiring agents(male &female) for our call centre.Join our team as an Call Center agent for Morning Evening night Shift with a Fixed salary plus good commissionJoin us now.Perks of the job include:Fixed salary plus commission5 days a week.Daily, Weekly, and monthly bonuses.performance based incentives.Attendance based Allowances.Job Types: Part-time,...