call centre UK
21 hours ago
Key duties and responsibilities
- Customer Interaction: Answer inbound and outbound calls, respond to customer emails, and follow communication scripts while adapting as needed.
- Problem Solving: Listen to customer concerns, identify issues, provide solutions, and manage complaints.
- Order and Account Management: Process orders, payments, and applications; update customer records; and review account information.
- Information and Support: Provide accurate information on products and services, guide customers through troubleshooting or using products, and conduct occasional market research.
- Escalation and Reporting: Identify and escalate issues to supervisors or other departments when necessary and document trends in customer calls.
- Timing: 9:00am to 5:00pm
- Location:canal road sheranwala heights
- Gender: female
Job Type: Full-time
Pay: From Rs45,000.00 per month
Work Location: In person
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