Call Center Compliance Officer

2 weeks ago

Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 900,000 - 1,200,000 per year

Job Type: Full-time

Schedule: Monday to Saturday, 6pm-2am

Job Summary

ABS International seeks a detail-driven Call Center Compliance Officer to maintain regulatory excellence and uphold integrity in our contact center operations. This role ensures organizational adherence to regulatory requirements and ethical standards in a fast-paced call center environment located in Karachi.

Key Responsibilities

  • Develop and enforce compliance policies specific to call center operations
  • Monitor and audit calls for compliance with telemarketing regulations and quality standards
  • Stay updated on regulatory changes affecting call center operations (TCPA, FDCPA, FTC rules)
  • Conduct risk assessments and implement corrective actions for compliance gaps
  • Provide compliance training and guidance to call center agents and management
  • Ensure adherence to data protection and privacy regulations (PCI DSS, GDPR if applicable)

Requirements

  • 1-2 years compliance experience in call center or BPO environment
  • Strong knowledge of call center regulations and telemarketing compliance
  • Experience with call monitoring systems and quality assurance processes
  • Excellent analytical and communication skills
  • High integrity and commitment to ethical standards
  • Bachelor's degree in Law, Business Administration, or related field preferred

Benefits

  • Competitive Salary
  • Professional Growth Opportunities: Career advancement in compliance management
  • Dynamic Work Environment: Fast-paced call center operations
  • Ongoing Training and Support: Continuous professional development
  • Performance Bonuses: Quarterly incentives based on performance

Job Type: Full-time

Work Location: In person

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