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Call Center Compliance Officer
2 weeks ago
Location: Gulshan-e-Iqbal, Karachi (On-Site Position)
Job Type: Full-time
Salary: Competitive Salary
Schedule: Monday to Saturday, 6:00 PM - 2:00 AM PKT
Job Summary
ABS International seeks a detail-driven Call Center Compliance Officer to maintain regulatory excellence in our contact center operations. Ensure adherence to regulatory requirements and ethical standards in our fast-paced Karachi call center environment.
Key Responsibilities
- Develop and enforce compliance policies for call center operations
- Monitor and audit calls for regulatory compliance and quality standards
- Stay updated on regulatory changes (TCPA, FDCPA, FTC rules)
- Conduct risk assessments and implement corrective actions
- Provide compliance training to call center agents and management
- Ensure data protection compliance (PCI DSS, GDPR if applicable)
Requirements
- 1-2 years compliance experience in call center or BPO environment
- Strong knowledge of call center regulations and telemarketing compliance
- Experience with call monitoring systems and quality assurance processes
- Excellent analytical and communication skills
- High integrity and commitment to ethical standards
- Bachelor's degree in Law or Business Administration preferred
Benefits
- Competitive Salary
- Professional Growth: Career advancement in compliance management
- Dynamic Work Environment: Fast-paced call center operations
- Ongoing Training: Continuous professional development
- Performance Bonuses: Quarterly incentives based on performance
- Health Insurance: Comprehensive medical coverage
Note: Female candidates are encouraged to apply for this position
Job Type: Full-time
Work Location: In person