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Call Center Compliance Officer

2 weeks ago

Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 900,000 - 1,200,000 per year

Location: Gulshan-e-Iqbal, Karachi (On-Site Position)

Job Type: Full-time

Salary: Competitive Salary

Schedule: Monday to Saturday, 6:00 PM - 2:00 AM PKT

Job Summary

ABS International seeks a detail-driven Call Center Compliance Officer to maintain regulatory excellence in our contact center operations. Ensure adherence to regulatory requirements and ethical standards in our fast-paced Karachi call center environment.

Key Responsibilities

  • Develop and enforce compliance policies for call center operations
  • Monitor and audit calls for regulatory compliance and quality standards
  • Stay updated on regulatory changes (TCPA, FDCPA, FTC rules)
  • Conduct risk assessments and implement corrective actions
  • Provide compliance training to call center agents and management
  • Ensure data protection compliance (PCI DSS, GDPR if applicable)

Requirements

  • 1-2 years compliance experience in call center or BPO environment
  • Strong knowledge of call center regulations and telemarketing compliance
  • Experience with call monitoring systems and quality assurance processes
  • Excellent analytical and communication skills
  • High integrity and commitment to ethical standards
  • Bachelor's degree in Law or Business Administration preferred

Benefits

  • Competitive Salary
  • Professional Growth: Career advancement in compliance management
  • Dynamic Work Environment: Fast-paced call center operations
  • Ongoing Training: Continuous professional development
  • Performance Bonuses: Quarterly incentives based on performance
  • Health Insurance: Comprehensive medical coverage

Note: Female candidates are encouraged to apply for this position

Job Type: Full-time

Work Location: In person