QMS Implementation and Support Executive

4 days ago

Karachi GulshanEIqbal, Pakistan Sofcom Private Limited Full time 900,000 - 1,200,000 per year

Job Title: QMS Implementation and Support Executive

Location: Gulshan-e-Iqbal, Karachi

Job Description:

  • Overseeing the software implementation process, ensuring adherence to timelines and client expectations.
  • Providing prompt technical assistance, resolving issues, and escalating complex problems when necessary.
  • Maintaining proactive communication to strengthen client relationships and enhance customer satisfaction.
  • Identifying and implementing strategies to improve software deployment and support efficiency.
  • Conducting client training sessions to ensure effective software usage and knowledge transfer.
  • Preparing reports on trends, processes, and results while creating user-friendly FAQs and detailed synopses of procedures.
  • Proactively identifying opportunities to enhance customer service.
  • Assisting clients in configuring QMS software to meet regulatory standards such as FDA 21 CFR Part 11, ensuring compliance with industry requirements.

Requirements:

  • Pharm D graduate or Master's in Chemistry.
  • 1 to 2 years of experience in the QA department of a pharmaceutical company.
  • Proficiency in QMS or enterprise software systems.
  • Strong understanding of the complete QA/QC cycle.
  • Strong troubleshooting and analytical skills.
  • Excellent verbal and written communication skills with the ability to simplify complex technical concepts for non-technical users.
  • Strong problem-solving abilities and attention to detail.

Job Type: Full-time

Experience:

  • Pharmaceutical Quality Assurance and Quality Compliance: 1 year (Required)

Work Location: In person

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