Manager Command
2 weeks ago
Job Responsibilities:
- Managing overall operations of Command & Control Centre by ensuring flawless 24/7 CCTV monitoring and surveillance
- Supervise, schedule and manage shifts of Control Room Officers
- Responsible for timely resolution of customers and tenants' queries.
- Acting as a bridge between Operations, Security, Fire Safety and other concerned functions
- Responsible for swift response during emergency situations
- Review, improvise and executive SOPs, Protocols and other guidelines for Control Room Operations
- Identify training needs in coordination with HR for capability development of Control Room employees
- Ensure immediate detection, logging, escalation and resolution of incidents
- Monitoring and management of Fire/evacuation drills
- Ensuring all CCTV and Surveillance equipment are operational at all times
Education & Experience:
- Bachelor's Degree
- Minimum 5-7 years of experience with 2-3 years in supervisory role
- Proven track record of CCTV monitoring, access control and incident reporting
- Strong people management and observational skills
- Proficiency in MS Office
Job Type: Full-time
Work Location: In person
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